Operations and Fulfilment
Location: Berlin
We are looking to hire a motivated individual for an Operations and Fulfilment position to join our Berlin team.
What we do
Vision being the dominant human sense, eye tracking constitutes a powerful approach for understanding the human mind! Pupil Labs’ mission is to push the boundaries of technology and research by providing cutting-edge eye-tracking solutions that leverage the latest advances in artificial intelligence, computer vision, and sensor technology.
Our products empower thousands of users in academia and industry, clinical surgeons, elite athletes, astronauts on the international space station, and many more. We enable new types of research and gaze-powered interfaces for assistive technology and human-computer interaction.
Pupil Labs offers a competitive salary, flexible work arrangements, a great team of coworkers, a young and dynamic company structure, and a culture of participation and feedback.
Are you excited about joining an international, diverse, interdisciplinary, young, enthusiastic, and talented? Do you have a growth mindset, thrive in fast-paced work environments? Then we are looking forward to hearing from you!
Responsibilities
Maintain good relationships with our customers via email.
Create quotations and fulfill orders using our custom backend tools.
Fill out vendor/supplier forms.
Respond to customer enquiries via email and/or elevate customer questions to the relevant individuals at the company.
Coordinate with shippers to ensure that orders arrive to customers on time.
Work with the Assembly team when required for fulfillment tasks.
Update relevant team members/leads on recent events or issues.
Requirements
Strong written and spoken English language skills. You will be working with on-site and remote team members. Clear and efficient written coordination is essential.
Previous experience in a customer facing position is beneficial but not required.
Eager to learn new tools and new workflows.
Flexible and willing to help the Assembly team upon request.
Highly self motivated. Team player with good interpersonal skills.
We work in a distributed and fully digital team, you will learn to fluidly navigate a number of digital tools and platforms when you work at Pupil Labs.
Must demonstrate critical thinking and problem solving skills.
Perks
Great coffee in the office.
Company outings.
Beautiful, spacious workspace.
Friendly, young, and dynamic team.
We also offer 6 weeks of holidays per year!
Apply
Please submit your application here. You have questions about this position? Feel free to reach out: jobs@pupil-labs.com.